Shipping
We ship solely to the United States and U.S. Territories.
All orders ship free of charge, typically via USPS Ground Advantage. There is no minimum order requirement.
Orders placed before 1:00 PM EST on business days, Monday through Friday, are typically shipped the same business day. If we are unable to ship your order within 1 business day, we will contact you by phone, email, or both.
Please consider processing time and carrier transit time when determining the estimated delivery of your order.
Missing or Lost Packages
Customers are responsible for monitoring tracking information and promptly reporting any delivery concerns.
Once a package is marked as delivered by the carrier to the address provided at checkout, we are not responsible for packages that are subsequently lost or stolen.
If your order has not arrived, or is marked as delivered but cannot be located, you must contact us within 30 days of the carrier’s marked delivery date so we can review and assist.
If tracking information is unavailable due to carrier data-retention limits, delivery issues must be reported within 30 days of the shipment date.
Claims reported outside of this 30-day window are not eligible for investigation, replacement, or reimbursement.
Damaged or Defective Products
If your product arrives damaged, defective, or otherwise unusable, please contact us within 30 days of the carrier’s marked delivery date.
Please provide your order number and, when possible, photos of the product and its packaging. We may also ask you to retain the product and original shipping packaging while we review the issue.
If a product appears to have been damaged during shipping, we may ask you to cooperate with a claim through the shipping carrier and may provide instructions for doing so.
After reviewing the circumstances, we may, at our discretion, offer a replacement, refund, or other resolution as a courtesy. We do not guarantee replacement or reimbursement for products damaged during shipping.
Claims for damaged or defective products reported more than 30 days after delivery are not eligible for investigation, replacement, or reimbursement.
Returns
You may return new, unopened items within 30 days of delivery for a full refund.
We will cover the reasonable cost of return shipping if you received an incorrect, damaged, or defective item. For returns for any other reason, the cost of return shipping is the customer’s responsibility.
Please contact us before returning an item so that we can provide return instructions.
We are not responsible for items lost or damaged while being returned unless the return is made using a shipping label or method provided by us.
You should expect to receive your refund within four weeks of giving your package to the return shipper. In most cases, you will receive your refund more quickly. This timeframe includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once received (3 to 5 business days), and the time it takes your bank or payment provider to process the refund (5 to 10 business days).
Opened or Used Products
Because of the nature of our products, opened or used products are generally not eligible for return or refund unless the product was received damaged, defective, or incorrect.
If you believe an opened product is damaged or defective, please contact us within 30 days of delivery so we can review the issue.
Exceptions
We reserve the right to make exceptions to this policy at our discretion based on the circumstances of an individual order. An exception made in one situation does not require us to make the same exception in another situation.